Our Promise to You

TPM’s support options give you the assistance you need in a high-paced business world that does not allow for loss of productivity. Identifying and activating a new software or equipment purchase can be overwhelming, that’s why we are committed to being your partner every step of the way. From helping you choose the right solution to providing ongoing support, TPM is here for you.

Use the options on this page to submit a help ticket, order supplies, or ask about our suite of professional services.

We promise:

  • To be accessible, friendly, and helpful at all times.
  • To answer the phone when you call, no exceptions.
  • And lastly, we promise to listen.

Should we EVER fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.

If you would like immediate software or equipment support, please contact our TPM Service & Support Desk.


Training Options

Each year, our knowledgeable staff trains more than 500 professionals both online and in our six Southeastern training centers. At TPM, we know that technology alone won’t change your business, how you use it will. That’s why our customized training plans offer a wide array of classroom and online training sessions to fit any schedule.

Resource Library

View dozens of free resources related to Autodesk, SOLIDWORKS, Bluebeam, 3D printing, and more. This collection includes case studies, whitepapers, guides, checklists, and webinar recordings to help you and your team make the most of your TPM solutions.

Professional Services

When your design process and software capabilities aren’t a good fit for your needs, everyone suffers. If your staff is spending more time on internal communication, document management, IT problems, or software updates than they are on design and delivery, we can help.

What issues are covered with TPM Support?

Support Qualified Issues



Software Crashes

Software Graphics Problems

License Access and Activation Help

User Account Activation/De-activation

Installation Errors

Initial How-to Direction*

Non-Support Issues

Operating System Issues

Network Infrastructure

Custom Code Not Provided by TPM

Third-Party Apps/Integrations Not Provided by TPM

Production Services**

Design and Workflow Consulting**

Solution Configuration/Customization**

Data Cleansing or Loading**

Live Training**

*Initial How-to is limited to a maximum of 30 minutes via phone, web, or email.

**Looking for help with your software, hardware, or processes outside of support? We offer a multitude of professional services to suit your needs.

Submit a Support Ticket*

*Please note support hours are Monday-Friday 8 AM – 5 PM EST. If a support request is submitted on the weekend (Saturday or Sunday) or a holiday, the request will be dispatched on the following Monday unless weekend support has been pre-planned.