Our Promise to You
TPM’s support options give you the assistance you need in a high-paced business world that does not allow for loss of productivity. Identifying and activating a new software or equipment purchase can be overwhelming, that’s why we are committed to being your partner every step of the way. From helping you choose the right solution to providing ongoing support, TPM is here for you.
Use the options on this page to submit a help ticket, order supplies, or ask about our suite of professional services.
- To be accessible, friendly, and helpful at all times.
- To answer the phone when you call, no exceptions.
- And lastly, we promise to listen.
Should we EVER fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.
Each year, our knowledgeable staff trains more than 500 professionals both online and in our six Southeastern training centers. At TPM, we know that technology alone won’t change your business, how you use it will. That’s why our customized training plans offer a wide array of classroom and online training sessions to fit any schedule.
View dozens of free resources related to Autodesk, SOLIDWORKS, Bluebeam, 3D printing, and more. This collection includes case studies, whitepapers, guides, checklists, and webinar recordings to help you and your team make the most of your TPM solutions.
When your design process and software capabilities aren’t a good fit for your needs, everyone suffers. If your staff is spending more time on internal communication, document management, IT problems, or software updates than they are on design and delivery, we can help.
Software Graphics Problems
License Access and Activation Help
Initial How-to Direction*
Operating System Issues
Custom Code Not Provided by TPM
Third-Party Integrations Not Provided by TPM
Design and Workflow Consulting**
*Initial How-to is limited to a maximum of 30 minutes via phone, web, or email.
**Looking for help with your software, hardware, or processes outside of support? We offer a multitude of professional services to suit your needs.