Doing Business

Welcome to the TPM Family!  Our goal as an organization is to streamline how we do business with our customers.  Much of that comes through utilizing technology to improve our customer experience, setting realistic expectations, and offering proactive communication with the organization that we work with.  Below is the most critical information needed to do business with TPM!

Set Up An Account

  • Setting up a new account with TPM? Click here to fill out a New Account Request.  Please note that the typical turnaround time for setting up a new account is 5-7 business days.

Payment Options

  • Pay via credit card or ACH by using the link below.
    (Note: A 3% credit card processing fee will be added)

  • Pay via ACH or Wire, our banking information is:
    • Account Name: TPM, Inc.
    • Recipient Address: 1003 Laurens Rd, Greenville, SC 29607
    • Routing Number: 053208011
    • Account Number: 1654771 (Checking)
    • Bank Name: Southern First Bank
    • Bank Address: 6 Verdae Blvd, Greenville, SC 29607
    • Send remittance advice to: accountsreceivable@tpm.com
  • Pay via check using an overnight or two-day service
    • TPM
    • 1003 Laurens Rd
    • Greenville, SC 29607
  • Pay via check using USPS
    • TPM, Inc.
    • PO Box 6705
    • Greenville, SC 29606
  • Accounts Receivable Contact Information

Service & Support

  • To see a global view of your account, place and manage technical support needs, pay invoices, etc., you may access your account on TPM’s Customer Portal.
  • Need to place a service call, access technical support, or order supplies?
  • After Hours Policy
    • TPM offers support Monday through Friday from 8 AM to 5 PM. Support requests outside of these hours will be handled per this After-Hour Policy.
    • On-Call time can be scheduled at the rate of $100.00 per hour
    • On-Call time must be scheduled with a 4-hour minimum
    • Consulting/Work time billed at the rate of $375.00 per hour
    • Service & Support after hours are subject to availability

Standard Terms & Conditions

Services Terms & Conditions