Our Promise to You

TPM’s support options give you the assistance you need in a high-paced business world that does not allow for loss of productivity.Making a software or equipment purchase can be an overwhelming task. Challenges with installation, training, timing, features, and even price can cause confusion.

In many ways you could say our main product is customer support. It’s what we work on the hardest. Beyond amazing technology, great pricing and quick turnaround times – we realize that we must judge our success on how well we have supported our clients. It’s really what matters the most in business today.

We promise:

  • To be accessible, friendly, and helpful at all times.
  • To answer the phone when you call, no exceptions.
  • And lastly, we promise to listen.
 Should we EVER fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.

If you would like immediate SOFTWARE support, please contact our TPM Support Desk.

1.866.912.4770

If you would like immediate EQUIPMENT support, please contact our TPM Equipment Support Desk

1.888.313.1688

The TPM Blog

Our TPM Blog is your go-to resource for the latest in SOLIDWORKS and Autodesk news, tips, and tutorials. We also regularly feature content from some of our hardware partners – such as Canon, HP, and Markforged.

New Support Plans

TPM is pleased to announce a set of new support offerings for our Autodesk and SOLIDWORKS customers. Based on demand from our customers, those wishing for a higher level of support have three new offerings to choose from. This will allow organizations the flexibility to choose the support level that fits their business needs.

Consulting & Implementation

TPM will structure software implementation targeted to your specific needs, design a roadmap that is consistent with your workflow to hit the ground running, and follow up your progress with training that fits your schedule.