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Service + support

 

Software Support

If you would like immediate assistance, please contact our TPM Support Desk. (1.866.912.4770)

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Equipment Support

If you would like immediate assistance, please contact our TPM Equipment Support Desk (1.888.313.1688)

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Our Promise to You

TPM’s support options give you the assistance you need in a high-paced business world that does not allow for loss of productivity.Making a software or equipment purchase can be an overwhelming task. Challenges with installation, training, timing, features, and even price can cause confusion.

In many ways you could say our main product is customer support. It’s what we work on the hardest. Beyond amazing technology, great pricing and quick turnaround times – we realize that we must judge our success on how well we have supported our clients. It’s really what matters the most in business today.

We promise:

  • To be accessible, friendly, and helpful at all times.
  • To answer the phone when you call, no exceptions.
  • And lastly, we promise to listen.

Should we fall short of our goals we want to know about it so we can quickly remedy areas needing improvement.

Service and Support

  • Software installation support, configuration services, work-arounds and much more
  • Installation and on-going support for all HP, Canon, Océ, and Xerox equipment
  • Full staff of Certified Equipment Technicians
  • Preventive maintenance and repair services that keep your equipment performing at optimum levels
  • We provide genuine toner, parts, media, and supplies for all wide-format equipment.