Greenville, SC May 3, 2021 – TPM, Inc., a leading technology solutions provider focused on architecture, engineering, construction, and manufacturing, announces a strategic reorganization and critical investment in customer experience.
As part of an overall strategic reorganization, TPM has created and invested in a new Customer Experience Organization. This group of highly trained individuals, lead by Jeff Salizzoni, TPM’s Customer Experience Manager, proactively focuses on all aspects of a customer’s relationship with TPM. The Customer Experience Organization combines technical support for software solutions, including Autodesk, SOLIDWORKS, Bluebeam, and Docuware, and hardware solutions, including HP and Markforged 3D Printing technology. This team also focuses its technical support on document printing and scanning solutions such as Canon and HP copiers, plotters, and printers. Alongside support, TPM’s Customer Experience Organization will monitor and manage feedback and survey data, proactively engage in technology adoption and utilization services, and invest in technology and processes. With these efforts, the organization ultimately ensures that customers yield the highest return on investment from their partnership with TPM.
“Our Customers are the reason why every TPM employee comes to work every day. This critical investment in our new Customer Experience Organization will not only ensure success but will allow our Customers to streamline communication with all their solutions and services from TPM.” Says Chris Fay, President of TPM, Inc.